Our Refund and Returns Policy specifically addresses cases where items were damaged during shipping, or are defective in any way, and provides an avenue for resolution as outlined in the Consumer Protection Act (CPA). If your goods are damaged or defective, please notify us immediately upon receiving them. Our team will be in contact to resolve the matter swiftly.
Damage to products arising from the following will not be considered for a refund or return:
- Negligence or incorrect usage.
- Incorrect storage.
- Accidental damage by the user.
- Partially, or completely consumed products where the defect is not material or physical in nature.
- Original packaging has been discarded.
- The product is not intact.
Whiskers and Woofs (Pty) Ltd reserves the right to either refund or replace the product. Refund and Returns Policy latest information, updates or changes will be published on this page.